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Johnson & Johnson Vision's Statement on the Use of Contact Lenses and Coronavirus (COVID-19)

Dear Valued Eye Care Professional,

As the situation related to the coronavirus (COVID-19) continues to evolve, Johnson & Johnson Vision is here to support you, your patients, and overall public health. Our first commitment is always to the patients and healthcare professionals we serve, backed by Our Credo. We recognize that the current circumstances are affecting your ability to provide eye care. We want you to take comfort in how we are acting to best serve you and your patient needs during this time.

Supporting you during this period of uncertainty.

  • Existing payment terms on open invoices for direct purchases that are current will be extended an additional 30 days effective immediately for eligible Independent Eye Care Professionals in good standing. We are also applying these extension of terms on new orders placed up till May 29th for eligible Independent Eye Care Professionals who are in good standing. Take comfort in the additional time to make payments on direct orders to meet the needs of your patients and practice. Your dedicated sales representative can provide additional details.
  • We are currently evaluating options and partnerships to expand the payment terms program with our key partners who service Independent Eye Care Professionals.

Helping make it easier for you to serve your patients.

  • Implementing free standard direct-to-patient shipping from March 20th through June 30th, 2020. Direct-to-patient shipping is a safe and convenient option to ensure your patients have access to the ACUVUE® prescriptions they need, while allowing you to take comfort that you are still capturing the sale in your office. This will automatically apply to direct-to-patient orders placed through Order Centre on or legacy login Customer service can assist with any ordering help Monday – Friday: 8:30am – 7:30pm ET at 800-267-5098. We will also fund through your authorized distributor.
  • We are offering digital information and resources that you can provide to your patients regarding contact lens cleaning & care, safe insertion & removal and the new wearer guide.

Prioritizing safety at every level.

  • To keep everyone safe as possible our sales representatives are working remotely. They are focused on how they can help exceed your expectations by connecting with you virtually.
  • Take comfort that we will keep delivering safe products to you. We have proven success with executing robust continuity plans at our manufacturing sites and have implemented efforts to ensure we maintain service levels and the safe delivery of products. At this time, we are not experiencing product supply shortages related to COVID-19 and will continue to monitor.

Our Johnson & Johnson family is focused on helping support the health of the general public.

  • After the first cases of COVID-19 were detected, the team sprang into action by engaging in a multipronged response to the pandemic, including initiating efforts to develop a vaccine candidate.

We hope you take comfort in knowing that we are implementing these means because we care for you. In the coming days ahead, your sales representative will be in touch with additional information as we remain committed to supporting your patients, your staff and your practice to facilitate patient care during these challenging times – and beyond.


Ted Lachmansingh
Business Director
Johnson & Johnson Vision Care division of Johnson & Johnson Inc.
200 Whitehall Drive, Markham ON L3R 0T5