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Contact Us

Have a question? Try our FAQs page. You may find the answer you’re looking for there. For urgent issues, please call Customer Service or contact your sales representative.

Contact Lenses, Drops, Solution

General Questions / Ordering

1-800-267-5098

M-F 8:30am – 7:30pm EST

 

Consumer Questions

Satisfaction Guarantee: 1-888-565-8474​

 

Billing Questions

1-800-465-0882

M-F 8am – 5pm EST​

 

Website Questions

[email protected]

1-800-876-4596​

 

Product Use & Fitting Questions

1-877-334-EYES (3937)

M-F 8am – 8pm EST

 

Product Quality, Technical or Medical Questions

[email protected]

1-855-345-0032

M-F 10am – 5pm EST

 

To Order ACUVUE® RevitaLens or Blink®

[email protected]

1-866-972-6753

M-F 8:30am – 4:30pm EST

jnjvisionotc.ca

 

For product quality and medical complaints
for ACUVUE® RevitaLens or Blink®

1-877-266-4543 (option 2)

LipiFlow®, LipiScan®, LipiView®, MGE

Customer Service (Surgical)

[email protected]

1-877-266-4543

M-F 8:30am – 5pm EST

Fax: 1-888-760-1086

 

Technical Support

1-800-511-0911

M-F 8:00am – 8:00pm EST​

After Hours Exchange

 

Accounts Receivable

[email protected]

1-866-483-6170

M-F 8:30am – 5pm EST​

 

Brochure Requests

Contact your local sales representative to place all brochure orders.

ACUVUE® Contact Lens Invoice Payment Address Options (for Cheque Payment)

  Mailing Address Courier Address:
(For sending expedited)
Provinces
Montreal

Soins de la Vision Johnson & Johnson

C.P. 3767

Succursale Postale B

Montréal Québec H3B 3L7

RBC Wholesale Lockbox

4025 Dorchester Blvd, 4th fl

Montréal, Québec H3Z 3C8

Attn: Soins de la Vision Johnson & Johnson

Lockbox # M09530C

(East of Quebec)

Quebec

Nova Scotia

New Brunswick

Prince Edward Island

Newfoundland

Toronto

Johnson & Johnson Vision Care

P.O. Box 9530

Postal Station A,

Toronto, ON M5W 2K3

RBC Wholesale Lockbox 4

Prince Andrew Place Toronto,

ON M3C 2H4

Attn:  Johnson & Johnson Vision Care

Lockbox # T09530C

(West of Quebec)

Ontario

Manitoba

Saskatchewan

Nunavut
Vancouver

Johnson & Johnson Vision Care

P.O. Box 48240

Station Bental

Vancouver, BC V7X 1N9

RBC Wholesale Lockbox Dept 2060

Quebec Street, 3rd Floor

Vancouver, BC V5T 4J7

Attn:  Johnson & Johnson Vision Care

Lockbox # V09530C

(West of Saskatchewan)

Alberta

British Columbia

Yukon

Northwest Territories