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Contact Us

Have a question? Try our FAQs page. You may find the answer you’re looking for there. For urgent issues, please call Customer Service or contact your sales representative.

Contact Lenses, Solution

General Questions / Ordering
[email protected]
1-800-267-5098
M-F 8:30am – 6:00pm EST
 
Consumer Questions
Satisfaction Guarantee: 1-888-565-8474​
 
Billing Questions
1-800-465-0882
M-F 8am – 5pm EST​
 
Website Questions
[email protected]
1-800-876-4596​
 
Product Use & Fitting Questions
1-877-334-EYES (3937)
M-F 8am – 8pm EST
 
Product Quality, Technical or Medical Questions
[email protected]
1-855-345-0032
M-F 10am – 5pm EST

LipiFlow®, LipiScan®, LipiView®, MGE

Customer Service (Surgical)

[email protected]

1-877-266-4543

M-F 8:30am – 5pm EST

Fax: 1-888-760-1086

 

Technical Support

1-800-511-0911

M-F 8:00am – 8:00pm EST​

After Hours Exchange

 

Accounts Receivable

[email protected]

1-866-483-6170

M-F 8:30am – 5pm EST​

 

Brochure Requests

Contact your local sales representative to place all brochure orders.

ACUVUE® Contact Lens Invoice Payment Address Options (for Cheque Payment)

  Mailing Address Courier Address:
(For sending expedited)
Provinces
Montreal

Soins de la Vision Johnson & Johnson

C.P. 3767

Succursale Postale B

Montréal Québec H3B 3L7

RBC Wholesale Lockbox

4025 Dorchester Blvd, 4th fl

Montréal, Québec H3Z 3C8

Attn: Soins de la Vision Johnson & Johnson

Lockbox # M09530C

(East of Quebec)

Quebec

Nova Scotia

New Brunswick

Prince Edward Island

Newfoundland

Toronto

Johnson & Johnson Vision Care

P.O. Box 9530

Postal Station A,

Toronto, ON M5W 2K3

RBC Wholesale Lockbox 4

Prince Andrew Place Toronto,

ON M3C 2H4

Attn:  Johnson & Johnson Vision Care

Lockbox # T09530C

(West of Quebec)

Ontario

Manitoba

Saskatchewan

Nunavut
Vancouver

Johnson & Johnson Vision Care

P.O. Box 48240

Station Bental

Vancouver, BC V7X 1N9

RBC Wholesale Lockbox Dept 2060

Quebec Street, 3rd Floor

Vancouver, BC V5T 4J7

Attn:  Johnson & Johnson Vision Care

Lockbox # V09530C

(West of Saskatchewan)

Alberta

British Columbia

Yukon

Northwest Territories