- When I register, I am being asked for my account number. Why?
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Your account number allows us to know which practice you are associated with. It also provides more detailed information regarding your practice, such as ordering specific information.
- Where can I find my account number?
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If you currently don’t know your account number, you can look on your shipping invoice and it will be a 7-10 digit number or you can contact your sales representative. To open an ordering account, you can complete the downloadable form, or you can call Customer Service at 1-800-267-5098 Monday – Friday 8:30 am – 7:00 pm EST.
- Who is the site administrator for my practice?
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The site administrator has access to all information on the site and approves staff as they link to your specific practice. There are three ways to become a site administrator.
- The Eye Care Professional that owns the account will always have site administration privileges
- If a staff member is the first to link to an account number, they will be provided site administration privileges
- Anyone can be provided site administration capabilities via the permission settings by a current site administrator